Usability Job Descriptions in USA

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In the workshop we stated, that in Switzerland there are no 'Usability' / HCI-Jobs established. This is different in other countries, such as The Netherlands and the US.

Mary Mooney provided the following Job Descriptions from California and Atlanta:

>>> Don Ahrens <> 16.08.2003 20:44:16 >>>
The BayCHI job bank for the week of 08/18/03 has 14 job listings:

eBay San Jose, CA Principal UI Designer
eBay San Jose, CA UI Designer
eBay San Jose, CA Senior Prototyper
World Savings Oakland, CA Vice President, Web Strategy/ Planning
Saba Redwood Shores, CA UI Designer (jr-level)
Studio Asterisk S.F., CA Sr Information Architect
Yahoo! Sunnyvale, CA UE Researcher
KnowledgePoint Petaluma, CA Product Design Manager

Ettain Group Atlanta, GA Information Architect
NextGen Atlanta, GA UI (GUI) Designer
CDI Atlanta, GA Senior Information Architect
Philips Design Atlanta, GA Interaction Designer

Best of Luck!

Don Ahrens


Received Mon, 11 Aug 2003; San Jose, CA

Company: eBay

Location: San Jose, CA

Position Title: Principal UI Designer

Duration: Full Time

eBay seeks a Principal UI Designer with a successful track record of
web UI design, site planning, and leadership experience.

Job Description:
* Research, develop, and communicate the long-term vision
for the eBay user experience.
* Research, develop, and communicate user experience strategies
from conceptualization to launch and follow-up.
* Collaborate with multidisciplinary teams to continuously improve
the eBay user experience.

* At least 9 years of professional design experience, including
5 years of web UI design experience.
* A Bachelor's degree is required. An advanced degree in
Human-Computer Interaction, Cognitive Science or related field is
strongly preferred.
* A successful track record of leading teams.
* The ability to mentor team members and set the example for
best practices.
* Ability to analyze and develop site information architecture to evolve
a site's design foundation.
* Excellent and demonstrable web UI design skills, and ability to show
relevant work.
* Solid research, technical, and visual design skills.
* Ability to prioritize, multi-task, and manage your work to critical
project timelines in a fast-pace

Contact Information:
Please send your resume to

Received Mon, 11 Aug 2003; San Jose, CA

Company: eBay

Location: San Jose, CA
Position Title: UI Designer

Duration: Full Time

eBay seeks a UI Designer with a successful track record of web
UI design experience.

Job Description:
* Analyze, design, and specify the architecture for successful
user experiences.
* Perform user and task analysis.
* Develop conceptual models, process flows, navigational maps,
and strategies.
* Construct rapid prototypes, mockups, and interaction requirements
* Collaborate with multidisciplinary teams to continuously improve
the website.

* At least 2 years of UI design experience for high-traffic
websites, e-commerce services, or relevant consumer software
* Bachelor's or higher degree in Human-Computer Interaction, Cognitive
Science or related field.
* Excellent and demonstrable web UI design skills, and ability to show
relevant work.
* Excellent computer skills, including design and HTML tools.
* Ability to work as part of a team with Product Managers, Creative
Designers, Usability Engineers, and others.
* Solid HTML skills; Javascript a plus.
* Ability to prioritize, multi-task, and manage your work to critical
project timelines in a fast-paced, constantly changing environment.

Contact Information:
Please send your resume to

Received Mon, 11 Aug 2003; San Jose, CA

Company: eBay

Location: San Jose, CA
Position Title: Senior Prototyper

Duration: Full Time

eBay seeks a Senior Prototyper with a successful track
record of creating high-fidelity prototypes.

Job Description:
* Rapidly and accurately create high-fidelity prototypes of UI
designs, capturing the flow, navigation, and look and feel.
* Integrate dynamic prototypes with existing databases and code.
* Gather prototyping requirements and coordinate with the UI Designers
and Usability Engineers.
* Work with other prototypers who will be doing the same.
* Create and maintain a prototype server, which will provide a central
location where all prototypes can be accessed.

* 4+ years of web development experience.
* 2+ years software development experience with C++ or other object-oriented
* 1+ year MS SQL server experience.
* Extensive working knowledge of XML, XSLT, XHTML, DHTML, HTML, JavaScript
and related web technology.
* Working knowledge of Microsoft's development technologies especially IIS,
ASP, ASP.NET, C#, COM/COM+, ADO, ADO.NET, and Visual Studio.NET.
* Good knowledge of optimizing stored database procedures, providing data
models and logical database designs, and determining SQL processing
* Java and Flash experience a big plus.
* Excellent interpersonal and project management skills.
* Ability to prioritize, multi-task, and manage your work to critical
project timelines in a fast-paced, constantly changing environment.

Contact Information:
Please send your resume to

Received Thu, 18 July 2003; Oakland, CA

Company: World Savings

Location: Oakland, CA

Position Title: First Vice-President, Web Strategy & Planning

Duration: Full Time

About the Company:
World Savings is a $70 Billion thrift, which currently
offers mortgage lending, investments, and checking and
savings services through its retail network of 460 branches
in 38 states. Recently, World initiated mortgage sales and
online banking over the Internet and is committed to
building an online presence to drive up sales and provide
superior customer service across all product categories.
World was recently ranked by Fortune Magazine (March ¹03) as
the number one Mortgage Services Company, and have been
ranked by them an unprecedented seven times as ³America¹s
Most Admired Savings Institution.²

The Internet Group is an essential part of our strategic
plan and the company¹s vision for our future. Employment in
this group is an exciting opportunity to help build our Web
presence with the stability, security and ³deep-pockets²
financial backing of this highly successful company.
Moreover, the company¹s outstanding management team will
provide the foundation to leverage the Internet/E-Commerce
expertise of managers and staff we recruit for this
important group.

Job Description:
Partner closely with senior managers, business units, and
the product management team to understand their objectives
and requirements. Responsible for the development and
implementation of an overall process to define, justify and
prioritize Web initiatives that meet business needs while
maintaining an excellent user experience. Assists in the
development of short and long-term goals for the Internet,
and provides industry views and competitor insights. Works
with the business units to develop individual Internet
strategies that align with corporate strategies and

* Works with department head, product managers, and business
units to determine short and long-term Internet goals and
objectives that are consistent with corporate strategy.
* Participates in development of the corporate Internet
strategy. Develops presentations for educating internal
groups on the direction, progress, and status of current
Internet strategy.
* Develops and deploys standard tools to aid business units
in the prioritization and analysis of new initiatives.
* Develops and establishes consistent processes and
procedures for the specification of new features, review and
approval of prototypes, and final Web page versions.
* Verifies that new features and content requested by the
business units are consistent with the overall direction of
the site
* Directs the activities of the Web product managers who act
as primary liaisons with Savings, Loan and Mutual Fund
business units.
* Manages the Business Services group, which has
responsibility for customer email support, Web statistics,
and best practices.

* Position requires a seasoned professional with a minimum
of 6+ years experience in a Fortune 1,000 or larger
corporate Internet management role, with some combination of
strategy development, business planning, online marketing,
product development/management, and/or Web development.
* A minimum of 4+ years in product management with at least
3 of it in E-Commerce product management
* A seasoned executive with 15+ years of combined experience
in related fields
* A minimum of 7 years of line management, the bulk of which
would be at as a 2nd-level manager (managing managers), and
has managed a group of 20+ individuals
* Excellent presentation and written/oral communication
* Web analytics and Œbest practices¹ experience is a plus
* A Bachelor¹s degree in Business Administration or
equivalent experience and training strongly preferred; an
MBA is a plus

Contact Information:
(Please do not apply unless you meet all of the minimum
requirements) Email your resume as an MS Word compatible
document with salary requirements to: Each job listing
contains a unique job-number with alphabetical characters
appended that identify that job in our system. The subject
line of your email, cover letter or resume submission MUST
contain the exact job-number and your first and last name in
order to be properly routed and considered.

Job # 100736-BAY
Executive Recruiting
World Savings
1901 Harrison Street, HQ04,
Oakland, CA 94602-3587

Received Wed, 13 Aug 2003; Redwood Shores, CA

Company: Saba Corporation

Location: Redwood Shores, CA

Position Title: UI Designer / Interaction Designer (junior-level)

Duration: Full Time

About the Company:
Saba ( ) helps organizations effectively execute
business strategies with its standards-based Enterprise
Performance Management solutions. Saba provides a set of
solutions consisting of learning, content, collaboration,
performance and analytics products that help customers drive
improved enterprise performance through faster
time-to-market of new products, increased sales and channel
productivity, increased customer acquisition speed,
accelerated time-to-competency of people across the extended
enterprise, and better regulatory compliance.

Job Description:
Saba is looking for a UI Designer to join the Saba UI Design
team, working very closely with the product management and
engineering organizations to enhance the UI design and
usability of Saba's enterprise web-based applications.

The UI Designer will:
* Understand product requirements and end-user needs and
* Develop use case scenarios and task flows for new features
and functions
* Create UI specifications to match product requirements and
integrate with functional specifications
* Design screen layouts and interactions using established
UI standards and guidelines
* Work closely with developers and to integrate UI designs
during the product development cycle
* Contribute to the ongoing development of UI standards and
* Enforce consistency and usability in the product UIs
throughout the development and QA cycles.

* Experience designing UIs and interactions for enterprise
software applications (web-based applications preferred)
* Willingness to meet aggressive deadlines and release
* 2-3 years of relevant work experience in UI design and
information design
* Degree with emphasis in human-computer interaction, UI
design, or interaction design from an accredited college
or university, or equivalent experience

Familiarity with the following types of tools and Internet
* Photoshop, Illustrator or similar graphics packages
* Dreamweaver, HomeSite, or similar HTML editing tools
* HTML, DHTML, JavaScript, CSS, general database concepts.

Nice to have:
* User research and human factors training
* Usability testing experience
* Graphic design training or background (multi-media or
web-design in particular)

Contact Information:
Please send a resume to < >
and a link to a portfolio or portfolio samples (required).

Received Wed, 13 Aug 2003; San Francisco, CA

Company: Studio Asterisk

Location: San Francisco, CA

Position Title: Senior Information Architect / User Interface Designer

Duration: Contract

Job Description:
We are looking for someone who has solid experience in
software applications work, not just web/e-commerce/consumer
site UI design, although some understanding of web medium is
crucial. Project is available for immediate start.

This project involves a highly technical web based
enterprise infrastructure application. Project is between 5
- 8 weeks (IA piece) though could add other projects
depending on availability. Some brief time interacting with
client on site (Silicon Valley), work itself can be done off
site. Team assistance will be available for knowledge
transfer and direction, so you will not be alone.

Deliverables will include: task analysis, workflow
documentation, conceptual frameworks, and a set of
functional Wireframes.

* 6+ years experience of hands-on IA / interactivity / user
interface design
* Experience designing complex and data intensive applications
and products
* Experience designing software intended for IT professionals
and corporate users.
* Excellent communication, presentation and persuasion skills.
* Strong ability to address and advocate for the end-users
* Able to collaborate effectively with other design
professionals and team members.

Responsibilities include:
* Lead responsibility for Architecture and interactivity of
the user interface.
* Preparation and presentation of visual aids including conceptual
maps, navigation, wireframes.
* Initiating and facilitating creative sessions with client.
* Adhering to delivery schedule.
* Adapting to and complying with our process and methodology
standards and methodology for project, schematics development,
presentation and delivery.

Contact Information:
We are a specialized design shop in San Francisco noted for
outstanding interface design. Contact:
Steven Gilman

Received Thur, 14 Aug 2003; Sunnyvale, CA

Company: Yahoo! Inc.


Location: Sunnyvale, CA

Position Title: Contract position / User Experience Researcher
for Yahoo!

Duration: Contractor (3 months w/the possibility of extension)

Job Description:
Yahoo! Inc. is looking for a contract User Experience
Researcher to join the User Experience and Design team. As
a User Experience Researcher at Yahoo, you will participate
as a key member in Yahoo's development teams that include
product managers, visual and interaction designers, web
developers, and engineers. You will be responsible for the
user research, including planning and running usability
studies, participatory design sessions, field studies, and
heuristic evaluations.

* Degree in Human Factors, Cognitive Psychology, or related area
(or equivalent experience).
* Experience in gathering user requirements, field studies, usability
testing, questionnaire/survey design, and user interface design.
* Experience with statistical data analysis a plus.
* Must communicate clearly and effectively; able to collaborate
actively with others in a cross-functional team
* Must be organized, able to act independently, and able to switch
rapidly between different projects in a fast-paced and exciting
* Must pay attention to detail.

Contact Information:
Qualified candidates should please send Urls for online work
samples (if applicable), in addition to a resume. To apply
for this position, please go to - go
to the "find jobs" tab then search job function UED.

Received Thur, 07 August 2003; Petaluma, CA

Company: CCHKnowledgePoint

Location: Petaluma, CA

Position Title: Product Design Manager

Duration: Full Time

About the Company:
Located in Petaluma, California, KnowledgePoint is the
leading publisher of human resource management software.
KnowledgePoint has created software applications that
standardize and control processes vital to human resource
development and documentation. Our desktop software,
enterprise systems, and Internet applications effectively
serve an installed base of over 500,000 and are actively
used by individual managers, HR professionals, small
businesses and mid-to-large-size organizations.

We are looking for a Product Design Manager for our Web and
Windows applications. This is a hands-on position and
includes design documentation. We are seeking someone with
experience with business process modelling and UML notation
and methods as applied to Design.

Job Description:
Manages the Product Design group (currently 2 others) and
the responsibility for translating market requirements into
product vision, product requirements, user interaction
models, functional specifications, UI specifications &
prototypes, and usability test materials by performing the
following duties.

Summary of duties:
Manages the Product Design group and the responsibility for
translating market requirements into product vision, product
requirements, user interaction models, functional
specifications, UI specifications & prototypes, and
usability test materials by performing the following duties.

(Other duties may be assigned.)
* Participates in defining the scope and requirements for
products in collaboration with Product Management.
* Analyzes requirements provided by Product Management to
enable the design of high value and high quality software
* Uses feedback from marketing focus groups to determine
optimal interactivity and navigational structure.
* Documents and tracks requirements for development projects.

Leads application design efforts and acts a lead for
cross-functional design team.
* Guides design and specification in a collaborative
environment. Drives design and specification work to project
schedules and meets project deadlines.
* Participates on multiple project teams to design/define
product user interfaces according to company standards.
* Ensures consistency in user interface designs of all
CCHKnowledgePoint products.
* Analyzes and synthesizes concepts into a relational
hierarchy consisting of various types and formats of
information, reference databases, and associated interface
design access points.
* Defines, documents, and maintains company user interface
standards for application development.
* Determines cognitive model, metaphors, guides, and other
information structures underlying particular user interface

Produces deliverables on deadline personally, as well as
managing the Product Design team producing similar
* Designs the specific manipulations required of users in
order to navigate through a particular product.
* Writes and maintains functional specifications including
user interaction model, workflow, information architecture,
user interface, and content specifications with input from
product managers, programmers, and other team members.
* Assists in the development and testing of product
prototypes to evaluate navigational structure, appearance of
screens, and effectiveness of tools.
* Creates prototypes for new user interfaces.

Designs and conducts usability studies using a variety of techniques.
* Creates test materials and participates in administering
usability tests.
* Collates and publishes results as appropriate.
* Translates usability research findings into design
improvements, works with SWD to amend designs.

Supervisory Responsibilities:
Directly supervises employees in the Product Design group
within the Development department (currently 2). Carries
out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The
requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Education and/or Experience:
Bachelor's degree (B. A.) from four-year college or
university with 5-7 years professional software development
experience and/or training; or equivalent combination of
education and experience. Requires at least 2 years in a
software design-related position with supervisory
experience. Must have designed and shipped commercial
software and have experience in the full software
development lifecycle. Must be able to provide samples of
functional specifications and other design documents written
for commercial enterprise software (Web and Windows).
Experience within the product domain (Human Resources)

Language Skills:
Exceptional English skills, both written and oral. Ability
to write clear, concise, and well-organized documents.
Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and
the general public.

Other Skills:
Solid knowledge of user interface principles and practices,
especially interactive design, and experience with heuristic
evaluation, usability testing and other forms of usability
analysis. Good understanding of the limitations of
HTML-based user interfaces and Windows-based user
interfaces. Ability to participate actively in all design
activity areas. Prototyping and graphic arts skills a plus.

Contact Information:
Please send resumes to


Received Wed, 06 Aug 2003; Atlanta, GA

Company: Ettain Group

Location: Atlanta, GA

Position Title: Information Architect

Duration: Full Time, Temporary/Contract/Project

About the Company:
AppForge products and technology enable software developers
to write mobile and wireless applications using the
knowledge and resources they already have. AppForge's
flagship product, MobileVB, provides Visual Studio
developers the ability to write applications for more than
90% of the world's leading mobile and wireless devices
including Palm OS, Pocket PC and Symbian devices. AppForge
is located in the heart of Buckhead, in Atlanta, Georgia.

Job Description:
Skilled Information Architect with proven experience working
as a lead or primary IA for a major e-commerce web site
design. This person will be responsible for designing the
user navigation and information flow scheme for a major
e-commerce site. The candidate will be responsible for
working directly with senior marketing people, development,
and web design team members. The environment is Java,
Oracle, and XML. Any experience with this on the back end
will be helpful. Must know how to create pages that will
work/comply with XML.

Contact Information:
If interested, please contact Dani Turner at
< >.

Received Wed, 06 Aug 2003; Atlanta, GA

Company: NextGen Healthcare Information Systems, Inc.

Location: Atlanta, GA

Position Title: Graphic Artist / Graphical User Interface (GUI) Designer

Duration: Full Time

Job Description:
NextGen Healthcare seeks a highly motivated and exceptional
Graphic Artist who loves to work in a dynamic, fast-paced
environment using the latest technologies in the healthcare

We seek the services of a Graphic Artist / Graphical User
Interface (GUI) Designer to be responsible for designing and
producing the necessary graphics for our commercial
healthcare desktop applications, and possible web-based
applications. The candidate will also be responsible for
determining and developing the "look and feel" as well as
the visual execution of product interfaces.

You must have experience in dealing with usability issues in
both web and desktop applications, and have experience in
delivering art for use in software.

Being creative, having good communication skills, and
familiarity with new technologies is required. Qualified
candidates must possess excellent design skills and show

NextGen offers a stock purchase plan, 401k plan, health and
dental insurance, generous vacation plan. Our company offers
a casual environment, in the greater Atlanta Buckhead area,
with a strong, experienced peer group. Subcontractors and
third party agencies please do not respond! No relocation is
offered, so please do not respond if you are not in the
Atlanta metro area!

Key Performance Elements/Essential Functions:
* Creativity, organization, maturity and ability to meet
specific deadlines under stressful production conditions.
* Strong fluency of electronic art packages and tools (Photoshop,
Illustrator, Flash, PowerPoint, etc.).
* Requires graphic design skills including screen layout, icon
development and other visual elements.
* Strong combination of creative and technical skills.
* Must have the ability to listen and discern mature concepts
and graphics based on feedback from others.
* Ability to work with and take direction from others.

* Degree from accredited art school with emphasis in graphic
design and composition, illustration, visual communications
or related field, or equivalent work experience, with
demonstrated knowledge of graphic design.
* Must be eligible to work in the U.S.

Contact Information:
NextGen is an EEO Employer. Our web site is at and you may forward your resume
to as an attachment for immediate
consideration. Please include your salary requirements
with your resumes.

Received Mon, 11 Aug 2003; Atlanta, GA

Company: CDI Professional Services

Location: Atlanta, GA

Position Title: Senior Information Architect

Duration: Full Time

Job Description:
CDI Professional Services, a division of CDI Corporation and
a leader in the IT consulting and staffing industry, is
currently seeking a Senior Technical Architect.

The Information Architect will be responsible for performing
ethnographic research and analysis and developing
user-centered designs for a range of user and customer
facing touchpoints. We are looking for resources with at
least 3 years of experience in user interface design or 5
years of equivalent experience in another design discipline
(industrial design, environment design) who will be
responsible for performing a supporting role in the research
and design effort for our client. A Portfolio will be
required upon interview and possible upon submittal.

CDI offers a competitive benefits and compensation package
and the advantages of a productive work environment which
will enhance your personal development.

Philadelphia-based CDI Corp. (NYSE: CDI), including its
Management Recruiters International (MRI) and TODAYS
Staffing subsidiaries, comprises the world's largest search
and recruitment organization and is a global top 10 provider
of staffing, outsourcing and engineering services. In 2000,
nearly 100,000 people worked on company assignments,
including specialists in information technology, engineering
and telecommunications, and in legal, administrative and
office support. MRI placed another 45,000 people in a wide
range of careers. In 2000, CDI had revenues of more than
$1.7 billion. CDI and its franchisees operate in more than
1,400 offices in 28 countries. CDI is an EEO Employer.

If you are interested in this or any other CDI opportunity,
please forward your resume electronically to
< > or by fax to 770-392-1455.

Contact Information:
If you are interested in this or any other CDI opportunity,
please forward your resume electronically to or by fax to 770-392-1455.

Received Thu, 07 Aug 2003; Atlanta, GA

Company: Philips Design

Location: Atlanta, GA

Position Title: Interaction Designer

Duration: Full Time

About the Company:
Philips Design is a multicultural community of some 440
professionals, active in over 12 locations around the world.
We are one of the world's largest design consultancies and
have been creating solutions for more than 70 years. We
integrate competences & developments in technology,
socio-cultural change and strategies for business
sustainability. We provide clients with competitive and
sustainable solutions in the areas of Strategic Design,
Identity Design, Design Requirements and Implementation.
Philips Design North America has studios in Atlanta, New
York, Andover, Seattle and California.

Job Description:
An Interaction Designer at Philips Design translates the
functional requirements of an application into working
prototypes for the end-users. Interaction Designers develop
the graphical elements, structure, and behavior of
interfaces between the end-users and the product or

In the initial stages of a project, an Interaction Designer
interviews the client and users to understand the context of
the project and also to determine the business requirements,
functionality, workflows, and scope of a product or
application. Using this information, the Interaction
designer maps out the various user scenarios, user types and
their tasks, gaining an understanding of the relationship
between the user and the application.

The Interaction Designer at Philips Design fulfills the role
as an Information Architect to diagram the hierarchies,
relationships, and contingencies of people, information, and
application areas. The result is complete mapping of the
application and how the user interacts with the presentation
layer or interface of an application. Typical deliverables
include site maps, user profiles, user scenarios,
wireframes, and functional specifications.

The Interaction Designer at Philips Design also works as a
Web Developer/Visual Designer to initiate and complete the
prototyping process. This involves building working examples
of the interface with the given media of an application. For
a website, this may mean coding HTML and JavaScript or Flash
and Action Scripting in addition to influencing the visual
direction along with the Senior Visual Designer. Often,
several iterations of prototypes are tested with users
before a final prototype is approved. During finalization,
the Interaction Designer completes further testing for
quality assurance of a product to ensure that the final
product meets the business requirements and users' needs.

Duties and Responsibilities
* Create client and user interview questions and scope
functional requirements
* Diagram user scenarios, workflows and interaction models
* Create storyboards and site architecture
* Design graphic user interfaces for websites and web-based
* Build develop web-enabled Client-side and Server-side scripts
* Test and optimize code for browser and platform compatibility
* Create and maintain documentation for all phases of a project

* Animation software and scripting languages: Flash

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